- This feature allows you to chat with one
of our experienced technical support representatives. Its
like using Messenger to get help
- Once you are logged in to the support site, click on I
would like to start working on a new problem
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- Enter a description of the problem you
are having in the Problem Title box
- Underneath that box, enter a description of the problem
you are having. Be as descriptive as you can including any
error messages you see.
- Once you are finished, click on the Chat with an expert
button on the right of the screen
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The following screen will come up. Your computer is communicating
with our staff right now, getting a hold of one of them
to answer your questions.
Please be patient. While you are waiting, the information
you just filled out in the previous screen (the problem
and the description of the problem) is being read by our
analysts and they are working on an answer for you
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- Once you are connected, our system will
introduce you to our analyst.
- Simply respond to the analyst and let them solve your problem
in this way.
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- This feature allows you to email one of
our experienced technical support representatives.
- Once you are logged in to the support site, click on I
would like to start working on a new problem
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|
- Enter a description of the problem you
are having in the Problem Title box
- Underneath that box, enter a description of the problem
you are having. Be as descriptive as you can including any
error messages you see.
- Once you are finished, click on the Email an expert
button on the right of the screen
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- The problem title and the description you
entered in the previous step will instantly be sent to one
of our analysts
- You can now log-out of this screen and await a response.
Once our analysts have found a solution for you, they will
reply to you at your master email account
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